Find your answer to the most frequently asked questions here!
How long does shipping take?
If you place an order with us before 15:00, it will be shipped the same day. We aim to deliver your order the next day.
Can I track my order?
Yes, as soon as your order has been shipped, you will automatically receive a track & trace code by email.
Can I cancel or change my order?
This is possible as long as the order has not yet been shipped. Please contact our customer service directly for this.
How do I contact Lionoir?
Via WhatsApp, email, Instagram DM, or via the contact page on our website.
Do you have a physical store?
No, Lionoir is an online brand. This allows us to offer luxury bags at a competitive and fair price.
What makes Lionoir bags unique?
We combine style, functionality, and quality in one bag. Our designs are made for modern parents who do not want to compromise on style or convenience.
What are the shipping costs?
We ship your order(s) within the EU for FREE.
Do the bags have a warranty?
Yes, you receive a 3-month warranty against manufacturing defects.
What can I do if my bag arrived damaged?
Contact us within 48 hours and take photos of the damage. We will then resolve it quickly with a replacement or repair.
Can I return my order?
Yes, you can return the order within 14 days of receipt. The bag must be unused and in the original packaging.
What material are the Lionoir bags made of?
Our bags are made of high-quality (vegan) leather and sustainable materials that last a long time and are easy to keep clean.
How do I clean the bag?
Use a damp cloth with mild soap. Avoid harsh cleaning agents to prevent damage to the fabric or (vegan) leather.
Do the bags come with accessories?
Yes, every bag comes standard with straps so that the bag can be hung on the stroller, but can also be used as a shoulder bag and backpack.
Answer not found?
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