FAQ
How long does shipping take?
Orders placed before 8 p.m. are shipped the same business day. Our goal is next-day delivery.
Can I track my order?
Yes. As soon as your order has shipped, you automatically receive a track-and-trace code by email.
What are the shipping costs?
Orders within the EU, Switzerland and Ireland over € 100 ship for free.
Can I cancel or change my order?
You can as long as the order has not been shipped yet. Please contact customer service right away.
Can I return my order?
Yes, within 30 days of receipt. The product must be unused and in its original packaging. Return shipping costs are at your expense. Read the steps on the Returns and cancellations page.
Do the bags come with a warranty?
Yes, 2 years on manufacturing defects and zippers. Wear from heavy or careless use is not covered.
What can I do if my bag arrived damaged?
Contact us within 48 hours and include photos of the damage. We will then resolve it with a replacement or repair.
What are the bags made of?
High-quality vegan leather (faux leather) and durable materials that last long and are easy to keep clean. The footmuff is made of 100% natural sheepskin.
How do I clean the bag?
Use a damp cloth with mild soap. Avoid harsh cleaning products, as they can damage the material.
How do I carry the bag?
Every bag comes with straps as standard to hang it on the stroller. You can also use it as a shoulder bag or as a backpack.
Does the footmuff fit my stroller?
Yes. The harness openings fit 3-point and 5-point harnesses.
Do you have a physical store?
No. Líonoir is an online brand. That allows us to offer our bags at a sharp, fair price.
How do I contact you?
Via WhatsApp, email, a DM on Instagram or the contact form on the website.
Can't find your question? Contact us.